Delivery 5-7 working days in USA
Delivery 7-15 working days International
Delivery 3-6 working days in USA $20
Delivery 5-10 working days International – $40
Delivery times begin after 3 business day after the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center.
Returns and Exchange
Returned within 7 days
The returned product needs to be in original packing, completely unused, unaltered and unwashed with all the price tags and proper packaging.
Return Shipping charges are paid by the customer. In case of an exchange if we do not have the stock available then we will customize the style in our factory without any delay and will deliver you the product in 4 weeks after getting a confirmation of such special order from the customer. If the return or exchange does not match with our Alen Cooper policy & regulation then we can easily reject the return as we reserve the right. In case of a return there will be a 30% re-stocking fee. The re-stocking fee plus any shipping charges of US $25 for Domestic Orders will be deducted from the total amount paid for the item and the balance amount will be returned back in the same format as it was received with 7-10 business days.
WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS. ONLY EXCHANGE. The shipping charges for back & forth would be paid by the buyer.
How to enable a return
If you have bought the product from any shopping portal then if you have to follow that portal’s return scheme
Or if you have directly purchased from Alen Cooper’s site then at the first move is send us an email regarding your concern whether to exchange for a different style or size or color and then ship the item back to us.
Please note that during the peak season, the returning regime may take some adding time.