Returns and Exchange
Returned within 7 days
The returned product needs to be in original packing, completely unused, unaltered and unwashed with all the price tags and proper packaging.
Return Shipping charges are paid by the customer. In case of an exchange if we do not have the stock available then we will customize the style in our factory without any delay and will deliver you the product in 4 weeks after getting a confirmation of such special order from the customer. If the return or exchange does not match with our Alen Cooper policy & regulation then we can easily reject the return as we reserve the right.
How to enable a return
If you have bought the product from any shopping portal then if you have to follow that portal’s return scheme
Or if you have directly purchased from Alen Cooper’s site then at the first move is send us an email regarding your concern whether to exchange for a different style or size or color and then ship the item back to us.
If it’s a return, upon receiving the item and after checking the item, the payment will be refunded within 3 business days.
Please note that during the peak season, the returning regime may take some adding time.